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FAQ

 

 

 

 

 

 

 

 

~Frequently Asked Questions~

I got a bracelet as a present, and want to add more charms. Will all brands
fit together?

Will my bracelet or charms ever tarnish?
How long does it take for a custom charm order?
Can I place an order and have you ship it to another address as a gift?
I don't have a paypal account. Is there another way of making payments?
What is your return policy?
How do I put the links together to
create my bracelet?






 

I got a bracelet as a present, and want to add more charms. Will all brands
fit together?

Yes. We sell 9mm charms which are the medium - or most popular size charm. All
brands of 9mm charms will fit together such as Zoppini, Casa, etc...

Will my bracelet or charms ever tarnish?
No - but they can look dull and worn if you don't take care of them - which is not hard at
all to do. We recommend taking them off when bathing, showering or swimming or any
other activity that will keep them under water for prolonged periods. That is especially
true with photo charms and beware not to rub lotions or purfumes on enamels and laser
charms. Treat them kindly as if you would a fine watch and you should have no
problems.

How long does it take for a custom charm order?
We try to have the custom photo charms in the mail within 10 days of your order. Often
times its less, occasionally it's a little more. But normally around 10 days. Lasers
sometimes take up to 2 weeks to get them in the mail. All other items in stock will ship
out within 24 hours or if ordered with custom charms, at the same time. Any item out
of stock that may take longer, we will notify you via phone or e-mail for your approval.

Can I place an order and have you ship it to another address as a gift?
Absoulutely! Just give us that information in an e-mail if your placing an online order or
at the time you call.

I don't have a paypal account. Is there another way of making payments?
Yes. You may use an ATM Debit Card or pay by check. As long as your card displays the
VISA or M/C Logo you may pay for your purchases with an ATM Debit Card. Please be
aware that if you wish to pay for your purchases by Credit Card, you must do so through
this website. You may also place an order via phone (916.826.5584) or email
(charmsamore@sbcglobal.net) and pay with a check instead.

What is your return policy?
If you are not 100% satisfied with your charms after receiving them give us a call and
we will be happy to work with you. Most of our business is from happy, repeat customers
and word of mouth. We are proud of that and would like to keep it that way!

How do I put the links together to
create my bracelet?

It is easy to learn how to put your
bracelet together yourself. Each link has
a spring-loaded clasp mechanism. Use your
thumb to slide open the clasp on the two
links you wish to join, and hook them
together at a 45 degree angle. The
springs inside each link come together
into a closed position, locking them
together. Please see animation below.


 

 

 

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